Shipping policy

DELIVERY

We deliver to the following countries* with GLS, Postnord, DAO and DHL:

  • Within the EU: 2-4 working days
  • Outside the EU: 2-7 working days

If you order several items and one or more are out of stock, we will partially ship the products available and inform you via email about the delivery window of the remaining products.

The shipping cost depends on your location:

  • Denmark: Free shipping
  • Sweden: Free Shipping
  • Norway: Free shipping
  • EU countries: 140 DKK. Free shipping on orders above 1.200 DKK
  • Rest of the world*: 150 DKK. Free shipping on orders above 1.200 DKK

*Currently, we do not ship to Russia and North Korea.

We will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control such as if a package is lost by one of our carriers. This condition does not affect your statutory rights.

We take every care to protect your products during transit. However, should any damage have occurred before you receive the products, please contact our customer service (info@lunaligaya.com) to arrange a replacement of the damaged pieces. If the products have been damaged during transit, please return the jewellery and we will exchange the damaged pieces.

If you do not pick up the parcel or take any action regarding the delivery and the parcel is shipped back to us, we will charge a fee of 150 DKK.
If the package is not picked up and any kind off fee is added, you are responsible for the extra cost and will be charged all costs and expenses associated with the return shipment. This includes freight charges, any extra payments, duties, taxes, levies, fees for Link Logistics a/s prepayments, return charges, any additional fees, etc.

Please note, that in case of delivery outside EU you are obliged to bear the customs duties and further costs incurred. We are not responsible for knowing the customs policies of other countries than Denmark. If you have any questions with regards to the customs regulations in your specific country, please contact your local customs office.

Please note that the risk of loss of or damage to the products passes to you after delivery. If the package appears to be damaged or ripped open, you should refuse to receive the products. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "Non-conforming products and incorrect products".

We reserve the right to change the prices and are subject to any printing errors, sold items and price changes.

CURRENCY

The prices on the website can be shown in most major currencies. If you wish to change your currency selection, you can do so in the top right corner of the website on your computer or in the menu on your smartphone. The currencies shown other than DKK is solely indicate based on todays rates, and we only accept final payment in DKK.

ORDER TRACKING AND VIEW HISTORY

When you place an order on our website, you will receive a tracking number and link in a separate email to track your order via one of our courier’s websites.

If in doubt, you can contact customer service (info@lunaligaya.com) who will let you know the status of your order.